Baby Gold
Baby Gold Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Baby Gold has a 2.2 star rating from 12 customer reviews; most consumers report dissatisfaction, with 58% unfavorable and only 17% positive feedback. Reviews cite high price and frequent requests for refunds.
Key Takeaways for Future Customers
- Check Baby Gold reviews before buying and expect slower or limited support.
- Be prepared for potential issues with exchanges or refunds and consider payment protection.
Negative Feedback / Risk Areas
- Many Baby Gold customer complaints mention unresponsive customer service and poor communication.
- Customers report quality problems, denied refunds, and difficulty obtaining exchanges.
Positive Feedback
Some customers note decent jewelry appearance and generally fast initial delivery when orders are fulfilled.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Baby Gold has a 2.2 star rating from 12 customer reviews; most consumers report dissatisfaction, with 58% unfavorable and only 17% positive feedback. Reviews cite high price and frequent requests for refunds.
Key Takeaways for Future Customers
- Check Baby Gold reviews before buying and expect slower or limited support.
- Be prepared for potential issues with exchanges or refunds and consider payment protection.
Negative Feedback / Risk Areas
- Many Baby Gold customer complaints mention unresponsive customer service and poor communication.
- Customers report quality problems, denied refunds, and difficulty obtaining exchanges.
Positive Feedback
Some customers note decent jewelry appearance and generally fast initial delivery when orders are fulfilled.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Wayne, New Jersey
Horrible customer service
- - Initial help was good, but shipping issues caused frustration.
- - Delivery address changes weren't possible and followups went unanswered.
The merchant was very helpful and responsive at the beginning of the process, which I genuinely appreciated. However, once we encountered a shipping issue, the experience became increasingly frustrating.
The situation appeared to be something that could have been easily resolved by updating the delivery address with the courier, yet I was told that was not an option.
Additionally, several follow-up emails I sentboth to ask questions and to provide updateswent unanswered, which contributed to unnecessary confusion and delays. Communication during this stage was noticeably lacking.
The merchant initially offered store credit if the item could not be delivered in time; however, the explanation regarding their refund policy, tied to fluctuating gold prices, was unclear and difficult to reconcile. This was particularly confusing given the assumption that recycled gold may be used, which would presumably help stabilize costs.
When the package was eventually returned to the merchant, it was not promptly re-shippedwhat would have been the most efficient and customer-focused resolution.
I have since noticed that other customers have expressed similar concerns when complications arise, and based on my experience, I can understand why. While the initial service was positive, the handling of issues and overall communication left much to be desired.
At this point, I am still waiting for a final resolution, and the lack of timely follow-through continues to be disappointing.
I am also still awaiting an updateironically, the more I reach out, the more unresponsive the communication has become.
There was no apparent sense of urgency around my situation, despite the merchant being fully aware of the circumstances. At this point, I will not be ordering from them again. This is not about the productcustomer service ultimately outweighs the product itself. If an issue arises, you can expect minimal support and poor communication.
While responses are occasionally provided, they tend to be lackluster and not particularly helpful.
At one point, I called their phone number multiple times over the course of several hours with no answer.
Rather than returning my calls, they defaulted to email responses instead of direct communication. Overall, the experience was deeply disappointing.
- Decent jewerly
- Horrible customer support
Preferred solution: My package
User's recommendation: STAY AWAY!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Ledgewood, New Jersey
Account information
Never received any tracking info. Trying to get an answer is impossible.
Very disappointed. Still trying to find my order
Philadelphia, Pennsylvania
My chain broke
My chain broke and no one has gotten back to me about this you say you're chain don't break and it did
- Fast delivery
- Not a good product
Preferred solution: Full refund
User's recommendation: This is not a good item
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerStay Away! Read Their Reviews.
- - Earrings defective; priced at $316.
- - They asked $20 to ship for warranty; refused.
- - BBB rated F; claims filed with card company and FTC.
They're trying to rip me off on a pair of earrings. They came defective.
They said for me to spend $20.00 to send them back towards their free warranty and they'll repair them. I said no. Three-day-old earrings worth $316.00 and they want to patch them up. I filed a claim with my card company, Federal Trade Commission, and BBB.
The BBB gave them a rating of F. Stay away from this place. They have garbage for jewelry and no customer service. If you take their store credit, which is all they offer, they take a percentage of it.
If I have to, we'll go to court. Don't buy from them.
- Bad design
- Made poorly
Preferred solution: Full refund
User's recommendation: Don't Buy From Them. Read Their Reviews. Really Bad.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNeed to change my mailing address for my package
My new address: 328 S Laveen Dr, Chandler, AZ 85226. Velta R.
Banks Wilkins. If you need to reach me by phone, this is my cell phone number: 520-677-**** or via email: veltabanks57@***.com.
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerBiggest Rip Off
- - Earrings bought on 8/29/2025 arrived defective.
- - They charged $20 for return shipping and offered repair; replacement not provided; complaints filed.
Bought a pair of earrings on 8/29/2025. They came defective.
I contacted them, and they said I have to pay $20.00 for return shipping, and they will repair them. No way. They were 3 days old. I wanted a new pair sent, not a patched-up pair.
They probably sent me someone's defective return. They wouldn't do it, so I filed a complaint with the card company, FTC, BBB, and other agencies.
This company is a total rip-off. Stay away.
- Jewelry is defective no quality no customer service rip offs
Preferred solution: Full refund
User's recommendation: Never Buy From Them. Total Rip Off!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Fall River, Massachusetts
Concerned about order
- - Item ordered Aug 31 and has not arrived; birthday is near, order placed 3 months before; I still want the item and am trying to contact by phone.
The item was ordered on August 31 and it has not arrived yet. It is very close to the recipient's birthday.
The order was placed 3 months before the birthday. I still want the item, and I'm trying to contact them by phone.
- Have lovely jewelry
- Wait time for an item is quite long
Preferred solution: Deliver product or service ordered
Indianapolis, Indiana
My Brasalet is not ready for delivery
The delivery is not ready. 6 Johns Neck Rd, Sherlie, NY 11967.
ID P2 W9R5MS. My shopping is for Affirm.
Preferred solution: Deliver product or service ordered
User's recommendation: Loans ID P2 W9 R5MS
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUpdate
Just an update on my order, please. I don't have an order number. Is there anything else that we can use?
Preferred solution: Deliver product or service ordered
Bad quality, bad costumer service.
- - Earrings tarnished despite 14K gold label.
- - Lifetime guarantee is US-only.
- - Fine print buried in QA page, not on product page.
My supposedly 14K gold earrings started tarnishing. After contacting them trying to schedule a repair pick up, they completely shook off any responsibility and declined me with the claim the lifetime guarantee is only valid within the US.
Needless to say this very important small print was buried in the QA page, and not under the product page.
Im so sad I wasted my money on that, instead of buying a high quality pair of earrings that would have costed more but would also keep its value.
User's recommendation: Beware. Stay away if possible.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNo answer yet. I need to order because I live out of the country and I’m not sure now if I will get my order.
- - Response was slow and no human was available when I called.
- - The site does not offer a chain for the pendant, leaving my order pending.
Too slow to answer. No human available when I called.
I needed an immediate response thats the reason I called just to find an answering machine that did not resolve.
I needed a chai for a kid to hang a pendant bar and need to make sure that is sturdy enough and long enough with out being too long. The web site does not after a chai to go with this pendant so I have a whole order pending and no one answers.
El Paso, Texas
Have not received my order
- - Order not received; paid $129 via PayPal.
- - Adelia Marland, 5213 La Taste, El Paso, TX 79924; please notify me about delivery.
I have not received my order my order was 129.00 paid through PayPal. my name is Adelia Marland.
I live at 5213 La Taste El Paso, TX 79924.
I have documentation if you need it I would appreciate you notifying me about my order. My phone number is 915 497 **** please let me know that my order is safe and will be delivered
Thank you
Adelia Marland
Beverly Hills, California
Terrible customer service, cheap product, completely over priced
- - Address updates were incorrect, causing a month-long delivery delay.
- - Necklace differed from model; diamond smaller; refund denied, store credit offered.
My journey with Baby Gold started when I accidentally placed the order under our old home address. As we had recently moved, I caught it seconds after I placed the order.
I tried to get in contact with them the same minute and no one replied. Then I got a call from someone who told me they might be able to do it. Keep in mind this is the same day and just a few hours after I had purchased the necklace. I didnt hear back for weeks, so I emailed to follow up after checking my account and seeing that our address had not been updated.
They responded saying they had updated it to another wrong address. I corrected them and they finally got it right. It took over a month to receive my product even though I didnt not ask for any customizations.
When I finally received the product I was SHOCKED. The diamond on the necklace couldnt have been smaller if it tried.
It wasnt the same necklace that was shown on the model. I was completely crushed and reached out requesting a refund after the terrible customer service and horrible product. After emailing with customer service for a week, they still refused to give me a refund besides store credit. Then, because I said that the size of the necklace was a disappointment, they recommended another one that was TWICE as expensive.
The nerve of this company is insane and should definitely be investigated.
After seeing many people say they couldn't use their credits after they were given one, I am not going to pursue one anymore. Literally could not be more disappointed after trying to do something nice for my wifes birthday.
User's recommendation: STAY AWAY FROM BABY GOLD!! DO NOT WASTE YOUR MONEY!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWant to place order and use credit l have.
- - There is a $596.09 credit from returning a flimsy gold paper clip chain.
- - I want to buy a heavier gold chain using the credit, but it's difficult.
Do NOT ORDER FROM THIS COMPANY CONTACT YOUR BANK AND BBB
I have a credit of $596.09 from a return of a very flimsy 24k gold paper clip chain. I am trying to purchase a more heavier gold chain but I would like to apply the credit I have but I find it is very difficult to accomplish. Need HELP!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTerrible Experience – Poor Quality and Customer Service
- - Bracelet from Baby Gold cost $448.61 and broke on first wear.
- - Store credit offered; not received after multiple requests.
- - I would not recommend.
I purchased a bracelet from Baby Gold for $448.61, and it broke the first time I wore it. I reached out for a refund but was only offered store credit, which I still have not received after multiple requests.
The bracelet was poorly made, and the customer service has been unresponsive and unhelpful. Im extremely disappointed with both the quality of the product and the lack of resolution from the company.
At this point, I just want my money back. Do not recommend.
- Response
- Quality
- Return policy
Preferred solution: Full refund
User's recommendation: DO NOT BUY FROM BABY GOLD
Chicago, Illinois
Want to place order and use credit l have.
Still waiting to receive my credit code so that I can purchase another chain and have my credit apply to the purchaseI want this settle!!!
User's recommendation: Don’t buy from Baby Gold !!!!!
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This company needs to be investigated. I reported them to Federal Trade Commission.
To much fraud. Jewelry is junk.