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Contact Baby Gold Customer Service

Baby Gold Phone Numbers and Emails

Customer Service Number:

  • (323) 524-9244
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Baby Gold Emails:

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Baby Gold Customer Service Overview

The aggregated data is based on calls made from PissedConsumer.com website and questionnaires provided by PissedConsumer.com users.

  • Baby Gold Customer Service is rated at 1.3 out of 5. Consumers who contact the company are mostly dissatisfied. More commonly used way of contact is by phone.

    Source Distribution
    89% phone 11% email

  • The best phone number to call Baby Gold is 3235249244.

  • The longest wait times are on Wednesday, while the shortest are on Friday and Saturday. The average call time is 1 minute.

  • People call Baby Gold mainly because of product/ service, activation/ cancellation, shipping and delivery.

View full overview ›

How to Contact Baby Gold?

Most Popular Number:

(323) 524-9244
Total calls: 39 Last call: Dec 9, 2025

Users can consult the customer care team for queries and complaints at 1-323-524-9244. That is the only Baby Gold contact number currently available for product inquiries and assistance with shipping, returns, account management, wishlists, size guides, and CCPA inquiries. The Baby Gold phone numbers are active for assistance between 9:00 AM and 5:00 PM PST from Monday to Friday. Users consulting Baby Gold customer service via chat can do so between 10:00 AM and 5:00 PM PST from Monday to Friday. That would ensure quick responses and effective solutions to their problems.

Two emails are available for different purposes. Clients consulting Baby Gold customer service assistance with general issues and concerns can email support@babygold.com between business hours. Those reaching out for legal matters can use the Baby Gold email info@babygold.com to write to the respective agent. After reviewing the request, the business representatives will respond with solutions to their problems within two or three working days.

Customers unable to receive satisfactory solutions to their problems by call or email can consult Baby Gold, Inc., by letter or in person at 716 S Olive Street, Los Angeles, California 90013, United States. That would ensure better assistance, especially with critical issues and complaints regarding customer service. Clients intending to discuss general queries and concerns can also arrive at the Baby Gold address between business hours. However, that is not feasible if the issue is minor and can be addressed online.

There are several ways to reach the customer support team via Baby Gold's website. The first is to click Contact Us on the homepage to get directed to a form for the quickest response to general queries, suggestions, and feedback. When doing so, customers must provide all the required details, including their name, email address, and a message, before clicking Submit Request. Baby Gold customer service promptly replies to such requests between business hours. Clients can also click the chat icon at the bottom right corner of the screen to reach the support team between 10:00 AM and 5:00 PM PST from Monday to Friday. Visiting the FAQs section is the best option for general queries and concerns.

PissedConsumer Club

Contact Information

Baby Gold Website:

Baby Gold Help Center:

Corporate Office Address:

Baby Gold, Inc.
716 S Olive Street
Los Angeles, California 90013
United States

Other Info (opening hours):

Chat Hours:

Monday -Friday: 10:00am - 5:00pm, PST

Phone Hours:

Monday -Friday: 9:00am - 5:00pm, PST


More contact details

Baby Gold Customer Service Reviews

1.3 / 5
Bad
See all 27 reviews
elena l Txa
No answer yet. I need to order because I live out of the country and I’m not sure now if I will get my order.
stars-rating stars-rating stars-rating stars-rating stars-rating
2.0

Too slow to answer. No human available when I called.

I needed an immediate response thats the reason I called just to find an answering machine that did not resolve.
I needed a chai for a kid to hang a pendant bar and need to make sure that is sturdy enough and long enough with out being too long. The web site does not after a chai to go with this pendant so I have a whole order pending and no one answers.

Guest-6705083
Terrible customer service, cheap product, completely over priced
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

My journey with Baby Gold started when I accidentally placed the order under our old home address. As we had recently moved, I caught it seconds after I placed the order.

I tried to get in contact with them the same minute and no one replied. Then I got a call from someone who told me they might be able to do it. Keep in mind this is the same day and just a few hours after I had purchased the necklace. I didnt hear back for weeks, so I emailed to follow up after checking my account and seeing that our address had not been updated.

They responded saying they had updated it to another wrong address. I corrected them and they finally got it right. It took over a month to receive my product even though I didnt not ask for any customizations.
When I finally received the product I was SHOCKED. The diamond on the necklace couldnt have been smaller if it tried.

It wasnt the same necklace that was shown on the model. I was completely crushed and reached out requesting a refund after the terrible customer service and horrible product. After emailing with customer service for a week, they still refused to give me a refund besides store credit. Then, because I said that the size of the necklace was a disappointment, they recommended another one that was TWICE as expensive.

The nerve of this company is insane and should definitely be investigated.

After seeing many people say they couldn't use their credits after they were given one, I am not going to pursue one anymore. Literally could not be more disappointed after trying to do something nice for my wifes birthday.

Dua Lzu
Want to place order and use credit l have.
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

I have a credit of $596.09 from a return of a very flimsy 24k gold paper clip chain. I am trying to purchase a more heavier gold chain but I would like to apply the credit I have but I find it is very difficult to accomplish. Need HELP!!!

CJ K Lle
Terrible Experience – Poor Quality and Customer Service
stars-rating stars-rating stars-rating stars-rating stars-rating
1.0

I purchased a bracelet from Baby Gold for $448.61, and it broke the first time I wore it. I reached out for a refund but was only offered store credit, which I still have not received after multiple requests.

The bracelet was poorly made, and the customer service has been unresponsive and unhelpful. Im extremely disappointed with both the quality of the product and the lack of resolution from the company.

At this point, I just want my money back. Do not recommend.

Summary of Baby Gold Customer Service Calls

39 TOTAL
CALLS
00:31 AVG CALL
DURATION
0% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Baby Gold?

Shipping and Delivery Question:

  • “My Brasalet is not ready for delivery”
  • “Did not receive my order 461484 been 2 months”
  • “Have not received my order”

Product/ Service Question:

  • “My chain broke”
  • “I need to buy a kids chain”
  • “My name is Maria Sanchez from Illinois, USA and would like to order at your website, how many days will it take to received if it is available.ed this orde”

Activation/ Cancellation Question:

  • “Cancelation of order”
  • “Cancel.order”
  • “Cancelled order”

Return/ Replace Question:

  • “Need to change my mailing address for my package”
  • “Return”

Request for Information Question:

  • “Concerned about order”
  • “Want to place order and use credit l have.”

Payments and Charges Question:

  • “Store Credit”
  • “Because no one is replying to my various emails. I would like to use a store credit for which I misplaced the credit information you sent me!”

Cards Question:

  • “To get my gift card number..”

Other Question:

  • “To say hi and I’m a big fan of him”
  • “I need to have my bracelet extended. It's too small.”
  • “My order”

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